Refund and Returns Policy

Last Updated: July 16, 2026

At Maxtreo (https://maxtreo.com), we deal exclusively in 100% original IT hardware and peripherals from leading global brands. Since we ship products in their original factory-sealed packaging, our return and refund policy is designed to be transparent and fair.

1. 7-Day Return & Replacement Window

You have 7 days from the date of delivery to request a return or replacement for your order. This applies to all eligible purchases.

2. Returns Due to Change of Mind

We understand that sometimes a product may not meet your specific requirements. We accept returns for “Change of Mind” under the following conditions:

  • Condition: The product must be in its original, factory-sealed, and unopened packaging.
  • Eligibility: Items must be in a brand-new, resalable condition with all seals, tags, and holographic labels intact.
  • Exclusions: If the factory seal has been broken or the product has been installed/used, we cannot accept a return for “Change of Mind.”
  • Return Shipping: For “Change of Mind” returns, the customer is responsible for shipping the item back to our warehouse.

3. Defective or Damaged Items

For items that arrive damaged or are found to be defective:

  • Transit Damage: If the product arrived with physical damage to the box or the unit, please report this within 7 days.
  • Dead on Arrival (DOA): For functional defects, the product is covered under the manufacturer’s warranty. We will provide you with the necessary tax invoice and support to help you claim your warranty at the nearest authorized brand service center.
  • Unboxing Evidence: We strongly recommend recording an unboxing video for high-value items (Monitors, Printers, CCTVs) to serve as proof of transit damage.

4. Non-Returnable Items

  • Consumables such as ink cartridges, toners, or software media where the outer seal has been broken or the activation key is exposed.
  • Items damaged due to improper installation or handling by the user.

5. Refund Process

  • Approval: Once your return is received and passes our quality check, we will notify you regarding the approval of your refund.
  • Method: Approved refunds are processed automatically to your original payment method via Razorpay.
  • Timeline: It typically takes 5 to 7 business days for the amount to reflect in your bank account, depending on your bank’s processing time.

6. Cancellations

  • Before Dispatch: You can cancel your order for a full refund before it leaves our warehouse.
  • After Dispatch: If the order has already been shipped, it cannot be cancelled. You may refuse delivery or follow the return process once the item arrives.

7. In-Store Returns & Exchanges

For your convenience, products purchased online can also be returned or exchanged in person at our store located at: Sreevalsam Building, Ambalam Bye Pass Road, Near SBT Thodupuzha, Idukki, Kerala. Please bring your original tax invoice and the product in its original packaging to initiate the process.

8. Contact for Support

For all return-related inquiries, please reach out to our support team:

  • Email: hello@maxtreo.com
  • Phone: ‪+91 9495526026
  • Address: SREEVALSAM BUILDING, TEMPLE BYE PASS ROAD, NEAR SBI THODUPUZHA,KERALA, INDIA. Pin 685584.